Customer Service Standards

  • Service Commitment – We work closely with our customers to understand how our service impacts the operations of their facility.  We work with the staff to determine the best order delivery times to prevent any disruption of food or medical service. 
  • Our service commitment includes a Single Point of Contact for all matters relating to commissary, trust fund and the interface between all services. A knowledgeable staff is an investment that we have willingly made over the years. 
  • To ensure any customer issue is responded to promptly, we establish close relationships with our partners and maintain contacts at all levels of the business, from service technicians to owners.
  • We do not operate on a ticket system, when you call us, your call will be answered by someone, information will be gathered, and your issue will be addressed right away. If we are not able to provide an answer, we will work closely with our business partners to determine the best course of action and follow the issue through until it is resolved. 
  • CC staff may not always be able to correct the issue but, we will always represent our customers’ best interest and pursue a quick resolution.

Delivery Information

Orders are delivered weekly to facilities and inmates.

Orders placed by 12 PM on Thursday will be delivered the following Thursday.